Terms & Conditions
TERMS OF USE
NOMAD Concept Store is the trading name of Roberta Batochio ME, a company registered in Greece under registration number .Our registered address is 59 Adrianou, 10566, Athens, GREECE. Our VAT number is 164767111.
NOMAD website and related services are made available to you in accordance with the following Terms of and Conditions and any other rules posted on our website. NOMAD reserves the right to amend or renew the terms and conditions of transactions. The company assumes the obligation to update this document in case of any change or addition to the terms.
For any complaints you can send us an email at info@nomadconceptstore.com.
According to directive 2013/11/EK, EU residents that have a problem with a purchase made from our e-shop may use the website https://webgate.ec.europa.eu/
PERSONAL DATA
In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).
You can see how we use your personal data in our Privacy Policy. The use of our website and services requires the undeniable acceptance of our Terms of Use.
WEBSITE SECURITY
To help ensure that your shopping experience is safe, simple and secure NOMAD uses Secure Socket Layer (SSL) technology. This encrypts and protects all the data you send to us over the internet. When SSL is enabled you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.
ORDERS
All orders are shipped out of our store in Athens, Greece. Prices and invoices include the current official Greek VAT (Value Added Tax) and are denominated in euros.
All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control check before dispatching an order might also prevent us from shipping a product that does not meet our quality standards, in which case you will be notified accordingly.
NOMAD offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers, in which case the product will be tagged with the label “More Stock Coming Soon”. In this case you have the possibility of making an advance payment for an advance purchase by contacting our customer service. This will ensure that you receive this item in priority once designer stock has been delivered to NOMAD. Your rights regarding an advance purchase are the same as those for any other purchase at NOMAD. Alternatively, you may simply choose to register your email address for notification of arrival of selected items not held in stock. In this case we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand might sell out again by the time you receive our email.
Some of our products might be available upon request only, which means that we will order them from our supplier based on a customer’s specific order. In this case they will be tagged with the label “Pre-Order”. Pre-ordered items are Non-Returnable. This does not affect your statutory rights in case of a defective product.
Cancelling or Changing an Order
IMPORTANT: For any order cancellation or change of address or payment, you may email info@nomadconceptstore.com. This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.
PAYMENT METHODS
The following methods of payment are accepted:
- Credit or Debit Card
Payments can be made via Visa, Mastercard, Maestro, American Express, Diners credit, debit or prepaid cards
NOMAD does not process or store any credit card information. All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Up to 4 installments are available for orders over 200€ and up to 6 instalments for orders over 600€, paid with Greek credit cards except National Bank of Greece credit cards.
- Paypal
NOMAD welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.
- Cash on Delivery
Paying cash on delivery is free of charge and is available only in Greece for orders up to 500 euros. Payment will be collected at the time of delivery by the driver. Please ensure that someone will be present between 9 am and 5 pm to sign and pay for the delivery.
- Bank Transfer
Your payments must be addressed to the following bank account:
Bank Name: AlphaBank
IBAN: GR1601401490149002002013350
SWIFT: CRBAGRAA
Beneficiary: Roberta Batochio ME
Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2 working days depending on bank procedure. Alternatively, you can send your payment confirmation to info@nomadconceptstore.com for immediately processing your order.
SHIPPING POLICY
GREECE
ACS Courier – FREE*. Delivery in 2-4 days, depending on geographic location and volume of deliveries.
*There is no extra charge for the “Cash on Delivery” payment option.
EUROPE
UPS Express* – Next Day Delivery – Shipping Cost depends on your location (usually 15-25 euros).
ELTA National Mail Service – Free Shipping
*Free Shipping for orders over 500 euros.
REST OF THE WORLD
UPS Express* – 1-3 days delivery – Shipping Cost depends on your location (usually starts at 30 euros).
*Free Shipping for orders over 800 euros.
IMPORTANT NOTE: Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order. NOMAD does not deliver to P.O. Boxes.
Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Working days exclude Saturdays, Sundays and major public holidays. NOMAD shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order. Orders are delivered between 9 am and 5 pm. Please make sure that someone will be available to receive and sign for your delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your re-delivery. Undelivered orders will be returned to us after a period of one week. In this case, re-deliveries will be charged with additional shipping fees.
RETURN POLICY
*Returns from countries outside the E.U. are not possible.*
For E.U. countries:
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 7 days of the order’s delivery date. Shipping charges are not refundable. In case of a return the customer is responsible for ALL shipping charges and for ALL Paypal or Bank Transfer transaction fees. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.
Returns are not accepted for items that have been labelled NON-RETURNABLE in the product description. These are usually seasonal or customizable items for which we are unable to accept returns.
NOMAD reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
- Product Exchange: Items can be exchanged for a different size or a different style.
- Store Credit: Store credit can be used on a future order within 12 months of the return.
- Refund: SALE ITEMS ARE NON-REFUNDABLE.
- Refund: FOR ORDERS SHIPPED OUTSIDE THE EU WE DO NOT OFFER REFUND.
- Refunds will be processed within 5 working days from the date when returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Please note that processing time may vary depending on the bank or credit card company.
Return Fees
*Orders must be returned using the stated carrier using our account.
Please note, where returns are free, this policy is limited to one exchange only.
Return Instructions
Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 7 days of receiving your order.
- Simply sign in to My Account and select the order you would like to return or select “Return Request” in the Customer Service section at the footer of www.nomadconceptstore.com. Alternatively, email info@nomadconceptstore.com or call +30 210 3215646 Monday–Friday 10.00am-5.00pm (CET).
- Within the next working day you will receive an email confirming your returns request and instructions on how to arrange your return collection.
- Once we receive and accept your returned package, you will receive an email confirming your exchange, store credit or refund.
Gift Returns
If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. Store credit and refunds do not apply.
